Customer Workspace
Help
Quick guidance for Market Desk, quote requests, research, orders, and the main customer workflows in LumberHub.
4core workflows9common questions
Ask
Use LumberHub Market Desk for instant delivered quotes, pickup, mill-direct, and market questions in one chat.
- Price delivered or pickup lumber by destination, market, species, grade, and length.
- Compare species, browse on-the-ground inventory, and check recent price movement.
- Logged-in approved customers can generate review links, but chat does not submit the final order by itself.
Quote Requests
Send your lumber list to outside vendors and compare their responses.
- Create, send, and track requests from one workspace.
- Review vendor replies without digging through email.
- Convert winning quotes into purchase orders.
Research
Analyze delivered price history for your ship-tos before you buy.
- Filter by species, grade, dimension, and length.
- See current delivered prices alongside recent movement.
- Use charts when you need context, not just the latest number.
Orders
Track placed orders and follow request approvals in one place.
- Search by PO, order ID, dimension, species, or grade.
- Filter pipeline activity without leaving the page.
- Open order details to review items, status, and timing.
Frequently Asked Questions
Fast answers to the questions customers ask most often.
Need help with a customer-specific workflow or pricing issue? Contact your LumberHub representative.