Customer Workspace
Help
Quick guidance for Ask, quotes, research, orders, and the main customer workflows in LumberHub.
5core workflows9common questions
Ask
Use LumberHub Market Desk for live pricing, pickup, mill-direct, and market questions in one chat.
- Price delivered or pickup lumber by destination, market, species, grade, and length.
- Compare species, browse on-the-ground inventory, and check recent price movement.
- Logged-in approved customers can generate review links, but chat does not submit the final order by itself.
Quotes
Use live delivered pricing from LumberHub inventory for direct purchasing.
- Check price and availability by item, grade, and length.
- Switch between quick purchases and multi-item truck builds.
- Use your ship-to to see the delivered price that actually applies to you.
Quote Requests
Send your lumber list to outside vendors and compare their responses.
- Create, send, and track requests from one workspace.
- Review vendor replies without digging through email.
- Convert winning quotes into purchase orders.
Research
Analyze delivered price history for your ship-tos before you buy.
- Filter by species, grade, dimension, and length.
- See current delivered prices alongside recent movement.
- Use charts when you need context, not just the latest number.
Orders
Track placed orders and follow request approvals in one place.
- Search by PO, order ID, dimension, species, or grade.
- Filter pipeline activity without leaving the page.
- Open order details to review items, status, and timing.
Frequently Asked Questions
Fast answers to the questions customers ask most often.
Need help with a customer-specific workflow or pricing issue? Contact your LumberHub representative.